About Our Animal Hospital

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• Why is my veterinarian referring my pet to a specialist?

  We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when a specialist…

• Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

  We can send proof of vaccination to your pet’s kennel. Just let us know the fax number or the email address.

• What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?

  At Market Lane Animal Hospital in Vaughan your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent…

• I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?

  We perform a pre-operative comprehensive physical exam and pre-anesthetic blood testing using our state of the art blood analyzer before surgery and your pet will monitored during surgery using heart and…

• I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?

  For urgent cases like: 1. Loss of consciousness. 2. Seizure. 3. Excessive bleeding. 4. Hit by a car. 5. Unable to stand or dragging one or more paws. 6. Ingestion…

• I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?

  Don’t panic, but call us right away. Please bring the container of the product, substance or medication vial that was ingested to help the vet knowing what is the proper…

• I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?

  Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…

• Why do you check my dog’s weight every time he/she comes in for a visit?

  We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of…

• I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?

  Yes. When you call to schedule your appointment, please let us know that you would prefer to wait in an exam room.

• My pet is a handful. Can I pay my bill ahead of time or in the exam room so I don’t have to wait in the lobby after the exam is over?

  Yes. When you call to schedule your appointment, please let us know that you would like to be billed in advance. We typically ask for a credit card and will…

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